Privacy Policy

Effective Date: 30 September 2026

Last Updated: 30 September 2026

Best Healthcare Services (“Best Healthcare Services”, “BHCS”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use besthealthcare.in, submit an enquiry, request a consultation, use our healthcare or medical tourism services, or communicate with us.

By using our website or voluntarily providing information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Best Healthcare Services

Best Healthcare Services is a healthcare consulting and healthcare support organisation providing services that may include:

Medical Tourism
Healthcare Consultation
Second Medical Opinions
Hospital Coordination
Patient Assistance
Home Care Services
Treatment Assistance
Healthcare Travel Assistance
Accommodation Assistance
Airport Pickup and Drop Assistance
Translation and Patient Support
Other healthcare-related support services

Our website provides information about healthcare services, treatments, hospitals, medical procedures, healthcare professionals, patient experiences, health awareness, and related services.

Website: https://besthealthcare.in/

Address:
#401, Osman Plaza,
Humayun Nagar, Mehdipatnam,
Hyderabad, India

Email: info@besthealthcareservices.in

Phone: +91 91777 77312

2. Information We Collect

Depending on how you interact with our website and services, we may collect different categories of information.

2.1 Personal Information

We may collect information such as:

Full name
Email address
Mobile or telephone number
Country of residence
City or location
Postal or residential address
Age or date of birth where necessary
Passport or travel-related information where required for medical tourism services
Preferred language
Information submitted through enquiry forms
Consultation details
Other information voluntarily provided by you

2.2 Medical and Healthcare Information

When you request healthcare assistance, medical consultation, second opinion, treatment coordination, or related services, you may voluntarily provide:

Medical history
Current health concerns
Symptoms
Diagnosis information
Previous treatment details
Prescriptions
Medical reports
Laboratory reports
Scan and imaging reports
Hospital records
Doctor’s reports
Insurance-related information
Treatment requirements
Other healthcare information relevant to your enquiry

Because medical information can be highly sensitive, we take reasonable measures to protect it and use it only for legitimate purposes connected with the services requested by you.

2.3 Communication Information

When you contact us through our website, email, telephone, WhatsApp, or other communication channels, we may retain:

Your messages
Enquiries
Consultation requests
Documents and files submitted by you
Appointment information
Communication history
Information necessary to respond to your request

2.4 Technical Information

When you visit besthealthcare.in, certain information may be automatically collected, including:

IP address
Browser type
Device type
Operating system
Approximate geographic location
Pages visited
Referring website
Date and time of access
Website interaction information
Error and diagnostic information

3. How We Collect Information

We may collect information:

Through enquiry forms on besthealthcare.in
When you request a consultation
When you contact us by email
When you contact us by telephone
Through WhatsApp or other communication channels
When you request a second medical opinion
When you submit medical documents
When you request medical tourism assistance
Through communications with our representatives
Automatically when you browse our website
Through cookies and similar technologies
From hospitals, doctors, or healthcare partners where necessary to provide services requested by you

4. How We Use Your Information

We may use your information for the following purposes.

Healthcare and Service Delivery

We may use your information to:

Respond to your enquiries
Provide requested consultations
Facilitate second medical opinions
Coordinate healthcare services
Connect you with hospitals and healthcare professionals
Facilitate treatment enquiries
Assist with hospital appointments
Provide patient support
Coordinate medical tourism services
Assist with travel arrangements where requested
Assist with accommodation arrangements where requested
Provide translation or communication support
Provide healthcare-related information

Communication

We may use your contact information to:

Respond to enquiries
Confirm appointments
Provide service-related updates
Provide requested information
Communicate about your treatment enquiry
Provide customer support

Website and Business Operations

We may use information to:

Operate besthealthcare.in
Maintain and improve the website
Improve user experience
Analyse website usage
Detect technical problems
Maintain website security
Prevent fraud or misuse
Maintain business records
Improve our services

Marketing

Where permitted by applicable law and, where required, with your consent, we may send:

Healthcare information
Educational information
Newsletters
Health awareness information
Service updates
Events and announcements
Promotional communications

You may request to stop receiving marketing communications at any time.

5. Medical Information

Our services may involve healthcare and medical tourism. You may therefore choose to provide medical information to us.

We may use medical information to:

Understand your healthcare enquiry
Facilitate a medical opinion
Coordinate with doctors or hospitals
Facilitate treatment discussions
Assist with healthcare planning or coordination
Provide patient-support services
Arrange healthcare-related services requested by you

You should only submit medical information that is relevant to the service you are requesting.

6. Sharing of Personal Information

We do not sell your personal information.

However, we may share relevant information where reasonably necessary to provide services requested by you or operate our business.

Healthcare Providers

Where necessary and appropriate, information may be shared with:

Hospitals
Doctors
Clinics
Medical specialists
Laboratories
Healthcare professionals
Other healthcare service providers

Business and Service Providers

We may use trusted third-party providers for:

Website hosting
Website maintenance
Cloud storage
Email services
Analytics
IT support
Cybersecurity
Communication services
Customer support
Marketing services
Travel assistance
Accommodation assistance
Payment processing, where applicable

Legal Requirements

We may disclose information when required or permitted by applicable law, regulation, court order, government authority, or law-enforcement request.

We may also disclose information where necessary to protect our legal rights, users, employees, business, or property.

7. International Data Transfers

Best Healthcare Services may assist patients from different countries and coordinate with healthcare providers and partners located in different jurisdictions.

Where necessary to provide requested services, your personal or healthcare information may be transferred to or accessed by healthcare providers, partners, or service providers located outside your country.

Where such transfers occur, we will take reasonable measures to protect the information and comply with applicable data-protection requirements.

8. Cookies

besthealthcare.in may use cookies and similar technologies.

Cookies may be used to:

Make the website function properly
Remember preferences
Improve website performance
Understand website traffic
Analyse website usage
Improve user experience
Support website security
Measure marketing performance where applicable

You can control or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

9. Analytics and Third-Party Technologies

We may use third-party technologies for website analytics, security, communication, advertising, or performance measurement.

Such services may collect information such as:

IP address
Device information
Browser information
Website activity
Referring URLs
Approximate location
Interaction information

Third-party providers may have their own privacy policies governing how they process information.

10. Data Security

We take reasonable technical and organisational measures to protect personal and healthcare information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
Unauthorised processing

However, no website, internet transmission, server, or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing requested services
Maintaining service records
Meeting legal and regulatory obligations
Resolving disputes
Enforcing agreements
Maintaining security
Protecting legal rights

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information held about you
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
Raise a complaint regarding the handling of your personal information
Exercise other rights available under applicable privacy and data-protection laws

Requests may be submitted using the contact details provided below.

Where processing is based on consent, withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

13. Accuracy of Information

You are responsible for providing accurate, complete, and up-to-date information.

If any information you have provided to us changes or is incorrect, please contact us so that we can update it where appropriate.

14. Children’s Privacy

Our website is not intentionally designed to collect personal information from children without appropriate involvement or authorisation from a parent, guardian, or other legally authorised person.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

15. Medical Disclaimer

Information published on besthealthcare.in is provided for general informational purposes and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Healthcare information submitted through our website may be used to facilitate communication with qualified healthcare professionals or healthcare providers where requested.

Patients should consult appropriately qualified healthcare professionals regarding their individual medical conditions and treatment decisions.

Best Healthcare Services does not guarantee any particular medical outcome or treatment result.

16. Third-Party Websites

Our website may contain links to third-party websites, including:

Hospitals
Healthcare providers
Medical organisations
Partners
Social-media platforms
Other external websites

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

17. Testimonials and Patient Stories

We may publish testimonials, reviews, photographs, videos, or patient stories where appropriate permission or another lawful basis has been obtained.

Where appropriate, we may limit or anonymise identifying information.

If you have provided a testimonial, photograph, video, or patient story and wish to request its removal or modification, please contact us.

18. Marketing Communications

Where permitted by applicable law, we may communicate with you about services, healthcare information, educational resources, or other relevant information.

You may opt out of promotional communications by contacting us or using an available unsubscribe option.

Service-related communications may continue where they are necessary to provide a service you have requested.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes to besthealthcare.in
Changes in technology
Changes in applicable laws
Changes in our data-processing practices

The updated version will be published on this page with a revised Last Updated date.

20. Consent

By using besthealthcare.in and voluntarily submitting personal information through our website or communication channels, you acknowledge that you have read this Privacy Policy.

Where applicable law requires specific consent, we will obtain consent in an appropriate manner.

Where permitted by law, you may withdraw consent by contacting us.

21. Contact Us

If you have questions about this Privacy Policy, want to exercise your applicable privacy rights, or have a privacy-related complaint, please contact us.

Best Healthcare Services

Website:
https://besthealthcare.in/

Email:
info@besthealthcareservices.in

Phone:
+91 91777 77312